- How It Works -
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Step 1 - Join the Interest List.
Joining the Interest List is the first step in the process of determining whether we're a good fit for you or your loved one. After joining the Interest List, our team will contact you to verify the information provided and discuss next steps. In-person assessments are arranged when services are available in your area. You'll have the option of expressing interest in the following mobile services:
A) By Appointment - This is our premier mobile service which is scheduled in advance and starts at only $59. Depending on the needs, it could be one or two Caregiving Superheroes arriving to assist either in a passenger vehicle or in our environmentally-friendly wheelchair accessible electric-powered hygiene trailer.
B) Urgent Response - This service is available to our regular clients and is provided by one or two Caregiving Superheroes, depending on the client’s needs. Depending on availability, we may be able to arrive in as little as 30 minutes after a request. Response times are not guaranteed.
Note: This service provides personal-care assistance—not emergency medical response. For example, a regular client who has had a bowel accident may need prompt assistance with personal cleaning.
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C) The Free Shower Project - H.A.P.P.I.N.E.S.S. On Wheels® donates no less than 10% of our services through the Free Shower Project, providing personal-care assistance at no charge to qualifying individuals living with health challenges, including those with low incomes. Indicate your interest in the Free Shower Project when contacting us. Our team will discuss the program’s eligibility requirements and availability with you.
Note: Joining the Interest List does not obligate you to purchase services and does not guarantee acceptance or an immediate appointment.
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Current service area: Maricopa County, Arizona. We plan to expand to additional counties and states. People with care needs outside Maricopa County are welcome to join the Interest List. As services become available in a new area, requests from that area will be considered in the order received, subject to eligibility and service availability. Joining the Interest List does not guarantee expansion to a particular area or a specific start date.
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Step 2 - Get a free assessment.
The assessment visit will be conducted at your residence, and at no charge. During the assessment, we'll review our amazing services, safety protocols, FAQs, your preferences (soap, shampoo, deodorant, etc.) and pricing/fees which are custom to your needs. Before you schedule a paid service, we will explain the recommended assistance and the applicable charges so you can make an informed decision.
We'll also check as to whether the person needing assistance meets the basic requirements for our services. For example, the client must have the ability to walk at least nine (9) steps either on their own, with the help of a walker or cane, or with 1-person assistance. After the assessment is complete, eligible clients will be able to choose available appointment times for our services. To make appointment scheduling as quick and direct as possible for the people we serve, a direct phone number to our scheduling team will be provided to each new client.
Step 3 - Enjoy the service.
For scheduled hygiene-trailer appointments, we can adjust the water temperature, trailer climate, and lighting to your preference and comfort level.
You'll enjoy complimentary beverages because your hydration is very important to us. You can also listen to your favorite music, watch TV, relax with calming nature sounds streamed from our smart devices, or simply enjoy the bliss of silence - it's all about your safety and personal preferences!
We even make the payment process as effortless as possible by accepting most credit/debit cards, ZELLE®, and PayPal®.
For people handling their loved one's finances or paying remotely, we can email an invoice which can be paid online. We can provide an itemized invoice for submission to your FSA administrator. (Always confirm whether services qualify under your plan and whether additional documentation is required.)
Note: Military veterans, their spouses or widows, and their children are eligible for a discount when the person receiving services has health challenges. Our Free Shower Project provides services to qualifying individuals at no charge.
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